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Frequently Asked Questions
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This is a list of the most Frequently Asked Questions about Casinostates.com.
If you have a question and can't find the answer here then please contact one of out
helpful support representatives. You can find out phone number and Email addresses
on our Support Page.
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- What games does Casinostates offer?
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Casinostates offers many games - many of which are detailed on our game rules page. We are constantly developing new games and our software automatically checks for new updates.
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- I got a System Message saying "Game Mode Error". Why is that?
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In every game there is an internal Timer that will expire if no action takes place. This is a security feature which protects your game.
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- I ran out of Fun Money. How can I get more?
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You can restore your fun money balance to $1000 simply by clicking on the Cashier icon on the software download.
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- Where can I find complete detailed instructions on the various games?
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Press on the Help button in any game to learn how to play it. This will give you detailed instructions and explanations for the game you are currently playing.
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- What do I have to do in order to play at Casinostates?
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In order to play at Casinostates you must first download and run our software. You can easily do this by clicking on the "Download Software" button on our main page to download and install the casino software.
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- How long is the download process?
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The main casino software download is compressed to about 3 MB, which takes less than a minute to download using a standard broadband connection. Once this has been installed and run, the individual games are downloaded in the background while you play. The graphics are beautifully rendered and are intended to create the atmosphere of a real casino and give you a sense of actually being in the casino. Also, since the graphics and games modules are already installed on your computer, only small packets of data are transferred between your computer and our servers.
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- What are the minimum system requirements for running the casino software?
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Our casino software minimum requirements are: Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP, NT or Vista operating systems. For the most enjoyable gaming experience set your screen resolution to 800X600 or higher and set the screen colors to High Color (16 bit) or more. If you are using a resolution of 640X480, you might consider hiding your Taskbar. You can do this by right click on the Taskbar, select "Properties" and then put a checkmark on the "Auto hide" checkbox.
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- I've placed my bet and I'm not happy with it. How can I modify it?
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All of the games have a "Clear Bets" button that will remove any chips you have placed.
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- What happens if I am suddenly disconnected from your casino?
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Communication problems over the Internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that our clients will be protected from unjustifiable loss, while eliminating the possibility of intentional disconnections and/or system abuse.
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